To guarantee adequate handling of customer relations and provide excellent support, we count with a special department in charge of handling and supporting the solutions that Grupo ASI offers its exclusive clients.
The department of Customer Support is in charge of providing operational processing services as well as of the maintenance and support of the Abanks System. This team of professionals responds directly to customer requirements and provides immediate support at any time and for any situation that may arise.

The department also counts with three specialized areas in advanced technology support, with solution experts as well as financial business model experts ready to offer the most efficient and effective solutions for any requirement, process or situation concerning our clients.

Areas within our Customer Support Department:

• Maintenance and Support Division: In charge of serving our clients and providing solutions for incidents presented, handling requests and requirements.
• Database Division: In charge of handling database and application performance matters.
• Version Control Division: In charge of the control, inventory and registration of our versions, to keep track of the personalized developments made for each client.
• Network and Hardware Support Division: In charge of ensuring there is an effective communication and technical infrastructure between our clients with ASP (Application Service Provider) and Grupo ASI.

Our developers are able to keep up-to date thanks to our continuous training programs on latest technological advances, which guarantee they will be capable of dealing with issues that may arise and attempt to delay projects.

Grupo ASI offers its clients 24/7 Service to avoid their operations from being interrupted, as well as the transfer of knowledge so they are able to continuously maintain up-to-date.

To have access to this service, you only need to subscribe to our “Support and Maintenance” Program, by emailing us at:

E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Telephone: (507) 3170870
Internet: http://changepoint.asi-technology.com:90/fcelogin.asp
Webchat: